At Upside, we are committed to protecting your privacy and providing a secure environment for your financial activities. This Privacy Policy outlines the information we collect, how we use it, and how we protect your data.
Information We Collect:
Personal Information: When you register an account with Upside, we collect personal information such as your name, email address, and payment details. We use this information to verify your identity and process transactions.
Transaction Data: We collect information about your transactions on the Upside platform, including the tokens you buy and sell, transaction amounts, and timestamps. This data is used for accounting purposes and to provide you with transaction history.
Communication Data: If you communicate with us through email or our in-app chat feature, we may collect information such as your message content and communication preferences. This helps us provide customer support and improve our services.
Usage Data: We collect data on how you interact with the Upside platform, including your browsing activity, device information, and IP address. This information helps us optimize our platform and detect any unauthorized activity.
How We Use Your Information:
Account Management: We use your personal information to create and manage your Upside account, verify your identity, and process transactions.
Communication: We may use your contact information to send you important updates about your account, transaction confirmations, and promotional offers. You can opt out of marketing communications at any time.
Improving Our Services: We analyze usage data to identify trends, improve our platform’s performance, and enhance user experience.
Security: Your information is essential for maintaining the security of the Upside platform. We use encryption, authentication, and other security measures to protect your data from unauthorized access.
Sharing Your Information:
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing transactions, and providing customer support. These service providers are obligated to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
Your Rights:
Access and Correction: You have the right to access and correct any personal information we hold about you. You can update your account information directly through the Upside platform or contact us for assistance.
Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Deletion: You have the right to request the deletion of your personal information from our systems. However, certain data may be retained for legal or regulatory purposes.
AML Policy
Upside is committed to preventing money laundering and complying with applicable anti-money laundering (AML) laws and regulations. Our AML policy outlines the measures we take to detect and prevent illicit activities on our platform.
Transaction Monitoring:
Automated Monitoring: We employ automated systems to monitor transactions for suspicious activity, including unusual transaction volumes, patterns, or behaviors.
Manual Review: Our compliance team conducts manual reviews of flagged transactions to assess their legitimacy and determine if further action is necessary.
Reporting and Compliance:
Regulatory Reporting: We comply with all reporting requirements mandated by relevant regulatory authorities. This includes filing suspicious activity reports (SARs) and other disclosures as necessary.
Compliance Oversight: We maintain a dedicated compliance team responsible for overseeing AML policies and procedures, conducting training, and staying informed about regulatory changes.
Ongoing Monitoring:
Customer Screening: We periodically screen our customer base against government sanctions lists, watchlists, and other regulatory databases to identify any prohibited individuals or entities.
Policy Updates: We regularly review and update our AML policies and procedures to reflect changes in regulatory requirements and best practices.
Customer Education:
Awareness Training: We provide ongoing training and resources to our employees to ensure they understand their AML obligations and can effectively identify and report suspicious activity.
Contact Us:
If you have any questions or concerns about our Privacy Policy or AML Policy, please contact us at hello@upsideapp.xyz. We are committed to protecting your privacy and maintaining the integrity of our platform.